Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Just in time for Black Friday and Cyber Monday, here is a ...

Taylor Medine is a staff writer at Forbes Advisor who demystifies complex money topics to help everyday people make more informed financial decisions. Over her nearly a decade of experience, Taylor's ...

Worth another look... Although published in 2012, this remains a definitive read on leadership, management and disciplined capital allocation. In an era defined by volatility, technological disruption ...