The funding points to a shift away from bloated systems toward faster, AI-driven CRM platforms built for execution.

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Salesforce moves agentic AI deeper into marketing, aiming to turn website engagement into autonomous pipeline generation.

Customer experience protects brand equity. In fast-shifting markets, CX is the mechanism that sustains trust, reinforces ...

Obsessing over ROI too early doesn’t make ideas safer — it makes them smaller. Signals tell you when value is actually ...

The newsletter platform's update delivers behavior-based triggers and redesigned dashboards to help creators track subscriber ...

Execution, not vision, is the real B2B commerce problem. Most initiatives fail when pricing, contracts, data and workflows ...

AI-powered commerce is consolidating as Rezolve Ai has acquired enterprise DXP provider Crownpeak. The move came with quite ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Most switching happens only after a shock. Until then, advertising competes against inertia, habit and the desire not to think.

The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...

Report finds 76% of bot traffic is unverified, signaling intelligent traffic management as the new strategic imperative for web teams in 2026 AUSTIN, Texas--(BUSINESS WIRE)--#wpengine--WP Engine, a ...