Valvoline Inc. (NYSE: VVV), the quick, easy, trusted provider of preventive automotive maintenance, today announced the ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

National banks are achieving higher overall customer satisfaction through enhanced digital experiences, improved account ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Tennessee American Water is sending letters to customers this month "as part of its commitment to provide safe, clean, reliable, and affordable water service." The letters request help from customers ...

According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Liveops reports that AI significantly transformed the 2025 holiday shopping experience, enhancing speed but highlighting the ...

Banks may need to offer people over the age of 65 more than just digital experiences, according to an executive at J.D. Power ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Irritability is a normal response to frustrations, but it can sometimes signal an underlying mental health disorder, like ...

Dan Herbatschek’s new enterprise customer survey shows what CIOs, CISOs, and boards really want from AI in 2026: control, ...