Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...

Safaricom network coverage issues still affect 1 in 4 users, as mobile networks struggle with reliability and customer ...

Valvoline Inc. (NYSE: VVV), the quick, easy, trusted provider of preventive automotive maintenance, today announced the ...

“Results of our new enterprise customer survey this month shows that executives want AI that is controllable, cost-transparent, defensible, and operational at scale without sacrificing governance,” ...

Banks may need to offer people over the age of 65 more than just digital experiences, according to an executive at J.D. Power ...

Liveops reports that AI significantly transformed the 2025 holiday shopping experience, enhancing speed but highlighting the ...

Tennessee American Water is sending letters to customers this month "as part of its commitment to provide safe, clean, reliable, and affordable water service." The letters request help from customers ...

National banks are achieving higher overall customer satisfaction through enhanced digital experiences, improved account ...