Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Discover how indirect sales work to benefit companies, and explore strategies including affiliates and resellers to boost ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Chief of Space Operations Gen. Chance Saltzman (right) speaks Nov. 20, 2025, in a fireside chat with Stephen Kitay, vice president of space defense at True Anomaly. Credit: Center for Strategic and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The Ninth Circuit joins its sister circuits and affirms a “bright-line” FINRA definition of “customer.” Investors must have direct transactional relationship with member firm or associated person in ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

In one of Robert F. Kennedy Jr.’s first moves as secretary of the US Department of Health and Human Services, the agency released guidance Wednesday for the US government, external partners and the ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

As the demand for frictionless, personalized customer experiences continues to rise, businesses are increasingly turning to Contact Center as a Service (CCaaS) solutions to meet the needs of their ...

The holiday shopping season has unofficially started, with early deals rolling in from many retailers already, including Home Depot's BOGO deals. As is often the case, issues will arise, and speaking ...