Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

In order to manage client interactions, address problems, and improve customer happiness, contact centers are essential. AI ...

HighlightsAudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care ...

Endura Technologies has introduced the ET21324X, a quad-channel integrated voltage regulator intended for high-current point-of-load conversion in AI and high-performance compute platforms. The device ...

Everlywell, a leader in digital health, today reported new insights from Eva Engage, the personalized outreach capability ...

There were two offline ways to link your mobile number with Aadhaar: via SMS-based verification and through IVR (Interactive Voice Response). Here’s how SMS-based verification using OTP worked: This ...

Shopify reports that businesses increasingly use AI to boost efficiency, personalize products, and enhance customer service ...

Not sure if the feature to setup tests with voice inputs, like recording prompts for voice recognition utterance tests are currently available in Copilot Studio Kit, along with data driven tests, if ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice response (IVR) technology offers a solution that ...

76% of customers still look to resolve their issues via phone. So, managing call flows is vital for businesses to deliver better customer experiences and boost satisfaction. An interactive voice ...