A former Target employee has gone viral on TikTok after claiming the retailer is secretly selling products through “ghost stores” to dodge a national boycott. In the text overlay of his video, Jaylan ...

Ebay is focusing on AI’s ability to enhance personalization both during customer visits to the site and prior. The company started using generative AI to personalize U.S. emails via its customer ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Ebay is doubling down on its investments in AI-powered customer ...

We reveal how eBay's fees compare to other online platforms EBAY is making a huge change to fees following backlash from customers – and it will save buyers money. From today, the online selling ...

An eBay customer support agent who quit after being written up for failing to explain four minutes of inactivity on his computer to his manager's satisfaction has lost his claim for constructive ...

An eBay customer support agent who quit after being written up for failing to explain four minutes of inactivity on his computer to his manager’s satisfaction has lost his claim for constructive ...

The Workplace Relations Commission rejected a claim for constructive dismissal An eBay customer support agent who quit after being written up for failing to explain four minutes of inactivity on his ...

Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product ...

An eBay customer support agent who quit after being written up for failing to explain four minutes of inactivity on his computer to his manager's satisfaction has claimed he was being "punished" for ...

Next, explain why you're leaving, and then click Submit. Soon after, eBay will email you to confirm it's closed or to request more information to finalize the closure. This article explains how to ...

On Jan. 13, narrow-moat eBay revealed an agreement to acquire Caramel, a vehicle-related software provider. Terms of the deal—which is expected to close in the first quarter of fiscal 2025—weren’t ...