Knowledge Management increases self-service rates for customers and employees, and boosts agent productivity with a contextual knowledge base.

Jun 10, 2025 · If you’re new to ServiceNow or just beginning to explore the Knowledge Management module, this comprehensive guide will walk you through everything from …

Use Knowledge Management to search and find information on self-help, troubleshooting, and task resolution in knowledge bases. After knowledge bases are set up, you can start searching …

Mar 16, 2025 · ServiceNow Knowledge Management is a module within the ServiceNow IT service management (ITSM) platform that helps organizations create, manage, and share …

Aug 6, 2024 · Dive into our detailed guide ServiceNow Knowledge Management. Find out how to optimize knowledge sharing and boost productivity in your team!

Mar 11, 2025 · Start with the Knowledge Management (KM) Fundamentals Course to learn more about Knowledge Management as a process, and the Knowledge-Centered Service …

Jun 30, 2025 · What is Knowledge Management in ServiceNow? At its core, Knowledge Management (KM) in ServiceNow is about creating a centralized, accessible repository of an …

Learn how to create, review, publish, and manage knowledge articles using ServiceNow’s knowledge base and workflows.

Apr 17, 2024 · What is knowledge management (KM)? Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily …

Apr 25, 2023 · The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with …